Frequently Asked Questions

  1. 1
    How do I deal with taxes?
     Since the nanny will be employed directly by your family, you will need to be aware of your obligations as a household employer.

  2. 2
    What are the agency fees?
    • $169.00  is the Registration Fee for the one year annual membership to join the Umbrella Registry On Call.  This allows you access to our nanny, housekeeping or pet sitting services for a year. Our professional Staffing Concierge are available 24 hours a day to serve you.
    • $30 booking fee per day is applied once a nanny has been confirmed for your requested dates
    The permanent referrals fees are based on the gross annual income of the nanny and household + corporate staff.  There is a non-refundable registration fee of $150 to start the search for a permanent full time or part time nanny, housekeeper or household professional.
    • 18% for nanny, housekeeper, household managers, personal chefs, personal assistants, etc.
    • 25% for all out of state placements
  3. 3
    What is your Cancellation Policy?
     Once we have assigned a nanny to your job, the Referral Fee will be processed with no refunds. If an assignment is canceled with less than 48 hours’ notice, you will also be responsible for paying the nanny for 4 hours of the agreed hourly amount. If the nanny cancels, we will find a replacement, or apply a credit toward a future booking.
  4. 4
    Is it possible to hire the same nanny for each assignment?
     Though we cannot guarantee that the same person will be available for each assignment, we will do our best to honor special requests. We require that all scheduling is done through the agency; clients may not contact our nannies directly to request dates.
  5. 5
    What if I decide to hire a temporary nanny on a permanent basis?
     We are happy to apply the temporary fee to a long-term fee if you wish to hire a temporary nanny on a permanent basis. Some restrictions apply
  6. 6
    Can I interview the temporary nanny ahead of time?
    There is not a formal interview process for temporary nannies. You will have the chance to speak with the nanny in advance when they confirm the details of the assignment.
  7. 7
    What are the benefits of nanny care vs. day care?
    • Children receive individual attention from a dedicated and nurturing caregiver.
    • Children catch fewer colds and illnesses.
    • Parents remain in control of the care-giving style.
    • Parents chose the person who will be influencing their children’s development.
    • Families benefit by having a nanny who helps with household errands, child-related housekeeping and laundry.
    • Children have a more secure and safe environment in a home setting.
    • Children with nannies have a better chance of developing relationship-building skills, since turnover at daycare is much higher.

    Read why families know we are #1